Return Policy – Sororité Candles

At Sororité Candles, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order, as long as the items are unused, unopened, and in their original condition and packaging.

To initiate a return, please contact us at 81873049 with your order number and a brief explanation. Returns must be approved before being sent back.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Fragrance oils and essential oils

• Candle dyes (liquid, wax-based, or oil-based)

• Wax that has been opened or handled

• Any item that has been used or opened

Custom or special orders are also non-refundable unless defective or damaged upon arrival.

Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We’ll replace the item or offer a refund as quickly as possible.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 5–10 business days.

Please note: Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.